Refund policy

At Pokebble we want every customer to have a great shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition as received.

  • The item must include all original packaging and accessories.

  • Sealed products must remain unopened and factory sealed.

  • Proof of purchase or order information must be provided.

Items that do not meet these requirements may not qualify for a return.

2. Non-Returnable Items

Due to the collectible nature of Pokémon products, the following items are generally not eligible for return:

  • Opened booster packs or sealed Pokémon products

  • Opened trading card products

  • Individual trading cards that have been handled or played with

  • Gift cards

  • Clearance or final sale items

  • Items damaged after delivery due to customer handling

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Order number

  • Description of the issue

  • Photos of the item and packaging

We will review your request and work to provide an appropriate solution, which may include a replacement, store credit, or refund.

4. Return Process

To request a return:

  1. Contact us at contact@pokebble.shop with your order details.

  2. Wait for return approval before sending any items back.

  3. Ship the approved return according to our instructions.

Items returned without prior approval may not be accepted.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received was incorrect.

  • The item arrived damaged.

  • The product was defective.

We recommend using a trackable shipping service for returned items. Pokebble Shop is not responsible for items lost during return shipping.

6. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your payment provider.

  • Refunds typically appear within 5–10 business days after approval.

Original shipping fees are non-refundable unless the return is due to an error on our part.

7. Exchanges

If you received a damaged or incorrect item, we may offer an exchange depending on product availability.

Please contact us for assistance.

8. Order Cancellation

Orders may be cancelled only before they have been processed or shipped.

Once an order has shipped, it cannot be cancelled and must follow the return process described above.

9. Contact Information

For any return or refund questions, please contact us:

Pokebble Shop

Email: contact@pokebble.shop

Phone: +1 (479) 345-1674

Address:
3008 Water Street
Livermore, CA 94550
United States