FAQ

Frequently Asked Questions (FAQ)

Welcome to the Pokebble. Here you can find answers to common questions about orders, shipping, products, returns, and more.

1. What products does Pokebble Shop sell?

Pokebble Shop specializes in Pokémon products, including Pokémon Trading Card Game products, collectible cards, sealed products, and accessories for collectors and fans.

2. Are your Pokémon products authentic?

Yes. We guarantee that all products sold by Pokebble Shop are authentic.

We carefully source our products and do not knowingly sell counterfeit or unauthorized items.

3. How long does it take to process my order?

Orders are typically processed within 1–3 business days after payment confirmation.

Once your order ships, you will receive a shipping confirmation with tracking information when available.

4. How long does shipping take?

Estimated delivery times:

  • United States: 3–6 business days

  • Canada: 5–10 business days

  • International: 7–20 business days

Delivery times may vary due to shipping carriers, holidays, weather, or customs processing.

5. Do you provide tracking information?

Yes. When tracking is available, you will receive your tracking information by email after your order has shipped.

Please allow up to 24 hours for tracking updates to appear.

6. Can I cancel my order?

Orders can only be cancelled before they are processed or shipped.

Once an order has shipped, it cannot be cancelled and must follow our return policy.

7. Do you accept returns?

Yes. Returns may be accepted within 30 days of delivery if the item meets our return requirements.

Products must be unused and in their original condition.

Please note that opened Pokémon products and opened collectible items may not be eligible for return.

8. What if my order arrives damaged?

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

We will review the issue and help find a solution.

9. What payment methods do you accept?

We accept the secure payment methods available during checkout, including supported credit cards, debit cards, and digital payment options.

10. Are my payment details secure?

Yes. Payments are processed through secure payment providers.

Pokebble Shop does not store your complete payment card information on our servers.

11. Do you ship internationally?

Yes, Pokebble Shop ships to many international locations.

Please note that international customers may be responsible for customs fees, taxes, or duties required by their country.

12. How should I store my Pokémon cards?

For the best protection, we recommend:

  • Keeping cards in protective sleeves

  • Using card holders or binders

  • Avoiding moisture, heat, and direct sunlight

  • Handling cards with clean hands

13. Do you sell graded Pokémon cards?

Availability of graded cards may vary. Please check our current product listings or contact us for information about specific cards.

14. What should I do if I receive the wrong item?

If you receive an incorrect item, please contact us as soon as possible with your order details.

We will review the issue and work to correct the mistake.

15. How can I contact Pokebble Shop?

We are happy to help with any questions.

Pokebble

Email: contact@pokebble.shop

Phone: +1 (479) 345-1674

Address:
3008 Water Street
Livermore, CA 94550
United States

Thank you for choosing Pokebble Shop — your trusted place for Pokémon collecting!